Q: How many tickets can I purchase?
A: Maximum 40 tickets per transaction; 4 tickets per screening.
Q: What kinds of programmes can I book from HKIFF online advance booking?
A: You may book all HKIFF programmes from online advance booking, except HKCEC screenings.
Q: How much is the service charge?
A: For HKIFF online advance booking, the service charge is HK$6.5 per ticket (up to a maximum of HK$20 per transaction after the priority booking period).
Q: What forms of payment do the online advance booking accept?
A: It accepts American Express, MasterCard, Diners Club and Visa. Your credit card account will be charged after you confirm the order. All tickets are non-refundable and non-exchangeable.
Q: How can I book tickets to HKCEC screenings?
A: You can buy tickets to HKCEC screenings through HK Ticketing Online booking. The service fee is HK$10.00 per ticket, plus additional courier fee if your tickets are requested to be delivered by courier. For Counter Booking at HK Ticketing outlets, all outlets accept cash and credit card (American Express, Master Card and Visa Card), and the service fee is HK$5.00 per ticket. For enquiry, please call HK Ticketing at 31 288 288.
Q: What is "Verified by Visa"?
A: Verified by Visa" is now available in HKIFF online advance booking. If you use a Visa Card for payment, the card issuing institution may verify your identity through "Verified by Visa". You cannot complete the transaction if "Verified by Visa" fails to authenticate your identity. To avoid this, please visit Visa Website and contact your Visa card issuing institution to learn more about this new security feature.
Q: How do I select seats?
A: All screenings are free seating, except “All for One and One for All: Union Film” Programme. The computerized ticketing system will automatically assign the best available seat for audience. However, it is not guaranteed that seats will be adjacent.
Q: After I book my tickets, I don’t get the confirmation page or confirmation email. What should I do?
A: Please contact CityLine (HK) through E-mail: cityline@cityline.com.hk, or call the Customer Service Hotline: 3761-6622 (Mon to Sun, included Public holiday 10am to 8pm).
Q: Can I change or refund if I get a wrong tickets?
A: All tickets are non-refundable and non-exchangeable. Please check the transaction details before you confirm your order.
Q: Do I need to provide my proof of identity upon admission if I buy concessionary tickets?
A: Yes, please provide acceptable proof of identity upon admission.